ARAMA TECH SERVICEDESK

In addition to the vendors’ regular Support contracts, ARAMA TECH offers optional local Support to contracted customers who purchased solutions with ARAMA TECH. The ARAMA TECH ServiceDesk is available for customers with the appropriate contract and offers a single portal where to turn to for Support requests. This provides exceptional customer support by managing incidents, problems, changes, knowledge articles and configuration items.

ARAMA TECH ServiceDesk offers:

  • Manage and resolve incidents quickly and effectively;
  • Intelligently route incidents and assign support priorities;
  • Customizable self-service portal to deliver knowledge where customers need it;
  • Implement IT infrastructure changes and releases to ensure seamless updates;
  • Easy and intuitively follow ITIL service management best practices;
  • Resolve problems fast by starting Remote Support sessions from within tickets.